By using this website or purchasing our products, you agree to the following terms and conditions:
- You acknowledge that you will use this website for personal, commercial, or educational purposes only, and agree to maintain the confidentiality of all information such as shipping location, billing address, and security policy. You also agree not to disclose your account information to anyone else.
- You understand that certain products advertised on this website may have harmful effects on your health and may cause undesirable side effects.
- You confirm that you are at least 18 years old (for European customers) or 21 years old (for US customers).
- You declare that you have no intention of causing harm to anyone through the use of this website, and that you are only using it for commercial purposes.
- You agree to interact with the website’s operators in a respectful and culturally appropriate manner.
- You certify that you are not a law enforcement collaborator or a representative of any law enforcement organization.
1. JURISDICTION
- The gymbodygear.com website will handle all personal information collected in compliance with European law. Under no circumstances will client data on the gymbodygear.com website be disclosed, even if requested by foreign authorities.
- It is your responsibility to determine whether pharmaceutical drug transactions over the internet are illegal in your jurisdiction.
2. PRODUCT QUALITY
- We conduct rigorous testing on all products before we acquire them. The manufacturer ensures quality and authenticity, and we safeguard them.
- If you encounter any quality issues, please notify the site administrator as soon as possible through a support ticket, including a detailed explanation of the problem and, if necessary, supporting images.
- If you have an allergy to any of the components in a product you have purchased from us and have already used it, please consult your doctor, as these cases are beyond our expertise.
3. PLACING AN ORDER
Please carefully review the ordering instructions before placing your order. Once you submit your order, it will remain inactive until you complete the payment.
We will start processing your order within 24 hours of receiving your payment.
CANCELING AN ORDER
You may cancel and delete your order at any time, but only if it has not been submitted to us. If you have already paid for the order or we have already activated it, please request cancellation by submitting a support ticket via our contact page.
ORDERING THE WRONG PRODUCTS
If you accidentally order items that you do not need and have not informed us before the shipment release date, we cannot reship the correct products to you. As placing an order does not reserve products in stock, if the time between placing the order and paying for it is longer than one week, please confirm the availability of the ordered products by submitting a support ticket via our contact page.
Placing an order locks in the price. If the order is left unpaid in the system and the current live price changes before you decide to pay for it, you will still be required to pay the original amount quoted in your order.
BULK DISCOUNTS
If you wish to order multiple products, but the total quantity of each product does not qualify for a bulk discount, please place an order and contact us to negotiate a lower price within the parameters of our marketing policy.
YOUR ORDER STATUS
You can check the status, content, and other details of your order at any time through your order history, accessible in the “My Account” section of our site.
ORDER CODES AND TRACKING NUMBERS
Please do not confuse your order number with the mail tracking code associated with your transaction, as they serve different purposes.
4. CONCERNING SHIPMENT
SHIPMENT METHODS
Packages are sent via regular airmail from Europe. The package will be flown to your country and then transported overland to your address. We only offer international shipping and do not provide domestic shipping.
ESTIMATED DELIVERY DATE
After payment has been transferred to our account, orders will be shipped within 1-5 days. Once your package has been shipped, you will receive an email notifying you of the estimated arrival date. This information will also be available in your order history, accessible from the “My Account” section of the website. The average delivery time is 7 to 20 days. Please note that the predicted arrival dates are provided by the mail provider and may vary by 3-5 days from the estimated date. We have no control over shipment speed as the mail service is beyond our control, so shipping delays may occur.
BILLING AND MAILING ADDRESSES
The billing and shipping addresses you provide may differ. Your mailing address must be valid and accessible for a minimum of 40 days. If you wish to send an order to multiple addresses, you must create separate orders and provide the required addresses. However, you will only need to pay the shipping cost once.
SHIPMENT DELAYS
If a parcel is more than 15 days late, please report it to us. However, minor delays are considered normal due to the instability of the mail service. Technical issues may also result in shipment delays, but please be assured that we will address these issues. If an order is held up in our warehouse for more than 7 days, please submit a support ticket and request compensation. We may offer to credit your account against future purchases in such cases.
RECEIVING YOUR PACKAGE
As products are stored in various warehouses around the world, we may split orders into multiple shipments, resulting in varying shipping dates for each package. You may receive multiple separate packages for your order. After receiving each package, please log in to the website, access your order history, and enter the number of items received next to each product in that package. Then click “accept” to alert us that the package has been received.
5. OUR POLICY ON RESHIPPING ORDERS
INDIVIDUAL ITEMS RECEIVED IN YOUR PACKAGE
Items Missing from Your Order: If you experience a product quantity shortage, please report it to our customer service representative, who will evaluate the situation and compensate you accordingly.
Incorrect Items in Your Package: If the wrong product is delivered, we will compensate you by reshipping the correct product.
Damaged Items in Your Package: If a product is damaged during shipment and you are unable to use it, please report it via a support ticket and provide a photograph of the damaged product, labels, and packaging. Our support team will evaluate the situation and assist you with compensation.
MISSING PACKAGES
If a package goes missing due to an incorrect address provided by you, we will not reship it. If you change your address (i.e., move to a different house) before the scheduled delivery date, and the expected delivery date has passed by 30 days, you’ll need to ask someone to receive the shipment at your previous address. Otherwise, we will only reimburse 50% of the package’s value. If the package is missing 30 days after the scheduled delivery date, please report it as missing and provide us with the package and order ID, as well as a new address for reshipment.
LOST PACKAGES
If a package is overdue by more than 30 days, it is considered lost. If you experience a delay, please report it to us no later than the 15th day after the scheduled delivery date, as shorter delays are considered normal due to irregularities in the mail service.
PACKAGES SEIZED IN TRANSIT
If your package is confiscated and you receive a seizure letter, please scan or take a photo of it and submit a support ticket via our contact page. After the letter has been evaluated, we will require a new address for reshipment to avoid further issues. If you refuse to provide a new address, we will still reship, but we cannot guarantee successful delivery, and we will not reship for free a second time.
OUT OF STOCK ITEMS
If the items that are to be reshipped are out of stock at the time of reshipment, you have two options: wait for the stock to be replenished or accept a replacement brand or product at the same cost as the original items.
6. RETURNING PRODUCTS
- As the sender address on the package sent to you is falsified, we will not receive it if the package is returned to the sender.
- If you need to return products for any reason, please submit a support ticket and discuss the situation with our customer service representative. They will assist you with the return process and provide further instructions.